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HP Universal Adhesive Vinyl (C2T51A) on HP DJ Z5600


I recently purchased a HP Universal Adhesive Vinyl to use on the HP Designjet Z5600. My prints are typically full colour graphics/posters (advertisements). However, the text in Black will never fail to streak/smudge when running my hands over it - this is after letting it dry for several minutes. This is with printing in Best mode on the driver.

I have set the media profile on the printer as 'HP Universal Adhesive Media'. I have also attempted to load the media as 'sensitive paper'.

Thinking it was a hardware issue, we have reported to HP but they insisted that any vinyl material is not compatible with pigment inks used by the Z5600. I have sent HP the LF media charts and C2T51A specs sheet indicating compatibility with pigment ink and the Z5600, but they have persisted with their stand and that I should seek a refund from the LF media supplier.

I hope to get confirmation that the C2T51A is actually compatible with the HP Z5600, so am looking forward to hearing back from anyone.