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Z6100 USB input "not enabled" connection issue


I have a Z6100 that has an issue with connecting to the network in my house via Ethernet, as many times it will not give me an ip address and I cannot load files to print. Yes, countless hours spent checking all items and everything but the printer connects just fine. Since the connection goes directly to the motherboard is that the problem? Also, it has dual USB ports but when you bring them up, they are “not enabled”. How do Infix that, as I can load via USB stick or computer if I could get the USB enabled to work. Thanks.